FAQs
General Information
What time is check-in at the hotel? Is early check-in possible?
Check-in at the hotel is 4 pm. Rooms are guaranteed at 4:00 pm and early check-ins are upon request, in the meantime please provide the best contact number so we may notify you if we are able to accommodate before 4:00 pm.
What time is checkout at the hotel? Is late checkout possible?
Check-out is 11 am. Late checkout is based on availability with an applicable fee, if available. Please call the front desk.
What is the hotel’s cancellation policy?
Cancellations must be made by 4 PM local time, 7 days before the day of your arrival or will be subject to 1 night's room and tax cancellation fee. If the departure date is to be earlier than confirmed then notice must be made within 24 hours of the new projected departure date check-in time.
What are the hotel policies for onsite guests?
Please list the additional guest on your reservation or you may call the front desk, your guest must provide an ID.
Is there a minimum age to check in?
No check-in under 21 without prior agreement.
If I need to make changes to my reservation, who should I contact? How do I modify or cancel my reservation?
Please contact the hotel directly at 855.693.6583. You can modify or cancel on your confirmation in your email or contact the front desk.
Do you provide ADA-compliant accommodations?
Yes; we provide hearing impaired and mobility impaired, as well as other additional features
Are pets allowed at the hotel? Are there any restrictions?
Pets are welcome at The Sanctuary. There’s no weight restriction. However, we do limit up to two pets per room. There is a daily $50 pet fee, per room, per pet.
Can a third party pay for my reservation?
Yes.
Is there a smoking policy on resort grounds? If so, what is it?
Yes- Non-Smoking property.
How many rooms are at the hotel? What types of rooms are offered at the resort?
60 newly renovated guest rooms; 30 suites and 30 deluxe rooms. We offer oceanfront panoramic, oceanfront, ocean view and coastal view options. ADA rooms with roll-in showers or assisted tubs are available.
Do you have connecting rooms?
Yes, cottages are available for guests who are traveling as a group.
Can I store my luggage after checkout?
Yes, you may drop it off at the front desk.
Location, Parking, and Transportation
If I am coming from the airport, what is the best way to get to the hotel?
It’s recommended that guests either rent a car or opt for a taxi/Uber to access the resort and area attraction.
Is there an airport nearby
MRY - Monterey Regional Airport - https://www.montereyairport.com/
Does the hotel offer parking?
Parking is complimentary for resort guests.
Is there public transportation available at the hotel?
Not at this time.
Is there valet parking? If so, how does the valet service work?
No. Self-parking is available and complimentary.
Hotel Amenities
What hotel amenities are available at Sanctuary Beach Resort?
Room Amenities:
· Nourish & Thrive Essentials, a welcome mini bar experience with non-alcoholic drinks and house-made snacks
· Binoculars for ocean and protected Marina Dunes Preserve wildlife viewing
· Books featuring local wildlife and stories
· Stagg Tea Kettle with bespoke tea and coffee offerings
· Bath and Grooming products, for in room use, provided by Grown Alchemist
Resort Amenities:
· 19 acres of protected Marina Dunes Preserve
· Private Beach Access
· Weekly complementary holistic wellness classes and programs
· Guided nature walks through the Marina Dunes Preserve on Saturday and Sunday
· The Lodge Lawn with outdoor communal activities and firepits
· Heated pool and hot tub
· Concierge services
· Dog Stick library
· Dog friendly beach
· Beach Bicycle Cruisers
· Daily Bonfires at Sunset into Evening
· Family Games/Toys
· Jazz Night
· Complimentary high-speed wireless internet accessAre there any recommended activities to participate in at the resort?
There are daily holistic wellness classes at the Renewal Studio & Spa, spa treatments, nightly bonfires, use of the beach cruiser, nature walks every Saturday and Sunday, daily sunset sessions (happy hour pricing) and dinner at Salt Wood Kitchen & Oysterette.
What are the nearby attractions?
- Monterey Bay Aquarium
- Pebble Beach Golf Links
- Big Sur’s Bixby Bridge
- Old Fisherman’s Wharf
- Cannery Row
- Carmel-by-the-SeaDoes the hotel offer room service or have a mini bar available?
Nourish & Thrive Essentials; a welcome mini bar experience with non-alcoholic drinks and house-made snacks is offered.
IRD is available from 7am-9pm with a select menu.
Is there a gym on property?
There is not a traditional gym. However, the resort offers the Renewal Studio & Spa with daily holistic classes led by Monterey Bay Moves.
Are there spa services available?
Yes, the Renewal Studio & Spa offers seaside inspired treatments.